Last updated: June 2025 · Applies to all users of the spinplus platform in the Philippines
This Privacy Policy explains how spinplus collects, uses, stores, and protects your personal information when you use our platform. By registering an account or continuing to use our services, you agree to the practices described here. If you have questions, visit our FAQ page or contact our support team at the email address in the footer.
When you register and use spinplus, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, and gaming activity logs, which are required for regulatory reporting and account security. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically recorded each time you access the platform. If you contact our support team, we retain records of those communications to help resolve future queries and improve our service quality. We only collect information that is genuinely necessary; we do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.
The personal information we hold is used primarily to operate and maintain your spinplus account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and service updates — we do not send unsolicited promotional messages to players who have opted out. Gaming activity data helps us monitor for unusual patterns, protect against fraud, and fulfil our responsible gaming commitments, including identifying players who may need support. Technical and device data is used to maintain platform security, diagnose technical issues, and improve the overall performance of our mobile and web interfaces. We may use anonymised, aggregated data for internal analytics and product development, but this data cannot be used to identify any individual player.
spinplus does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only where it is strictly necessary: with licensed payment processors who handle your PHP transactions, with identity verification providers who assist with regulatory compliance, and with regulatory authorities in the Philippines where we are legally required to report. All third-party service providers who handle your data on our behalf are bound by data processing agreements that require them to protect your information to the same standard we apply internally. In the event of a legal obligation — such as a court order or regulatory investigation — we may be required to disclose account information to the relevant authorities, and we will do so in accordance with applicable Philippine law. We will never share your data with advertisers or unrelated commercial partners.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. Alldata transmitted between your device and our platform is encrypted using TLS protocols, and sensitive account data is stored using encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player information are trained in data protection responsibilities. We use secure, access-controlled infrastructure and conduct regular security reviews to identify and address potential vulnerabilities before they can be exploited. While no system can guarantee absolute security, we are committed to responding promptly to any incident that may affect the confidentiality or integrity of your data. If you suspect any unauthorised activity on your account, please contact our support team immediately using the email address in the footer of this page.
As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no legal obligation for us to retain it. You may also request a copy of your data in a portable format, or ask us to restrict how we process your information while a query is being resolved. If you have given consent for a specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team at the email address shown in the footer; we aim to respond to all data rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them, to protect the security of your account.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Transaction records, identity verification documents, and gaming activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements. Support communications and correspondence are kept for a reasonable period to assist with dispute resolution and service improvement. Once the applicable retention period has expired and there is no legal basis for continued storage, your personal data is securely deleted or anonymised so that it can no longer be linked to you. If you close your account and wish to understand the specific retention periods that apply to your data, please contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine regulations, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Your continued use of the spinplus platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange account closure and data handling in accordance with your rights.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way spinplus handles your personal data, please get in touch with our support team using the email address displayed in the footer of this page. We take all privacy enquiries seriously and aim to respond promptly and clearly. For questions about your account terms, please refer to our Terms and Conditions. For guidance on managing your gaming activity and accessing support tools, visit our Responsible Gaming page. Our FAQ page also covers common questions about account management, deposits, and platform features.
All data in transit and at rest is protected with industry-standard encryption so your account details stay private.
We never sell or rent your personal information to advertisers or unrelated third parties — full stop.
Access, correct, or request deletion of your data at any time by contacting our support team.
Our data practices align with Philippine data protection law and gaming regulatory requirements.
Now that you know how spinplus protects your personal information, you can enjoy sports betting, casino-style games, and bingo on our mobile-first platform with complete peace of mind. Creating a free account takes just a few minutes — and your data is in safe hands every step of the way.